FAQs

What is Almadinasouq.store?
Almadinasouq.store is an online store offering high-quality sportswear, activewear, and accessories from top brands. We provide stylish and performance-driven apparel for athletes, fitness enthusiasts, and everyday wear.

What is the return policy at Almadinasouq.store?
Only items bought directly from almadinasouq.store are eligible for returns. Products must be unused, unworn, and in their original packaging with tags still attached. You can return items within 30 days of receiving them. Please note, underwear and swimwear cannot be returned due to hygiene reasons, unless the hygiene seal is intact.

How can I return an item?
To return an item, simply email our customer service team at info@almadinasouq.store to arrange a return or replacement. After that, you can return the item via your local postal service. We recommend using a tracked or signed service to ensure the item doesn’t get lost or damaged during transit.

Can I exchange an item instead of returning it?
We currently only accept returns, not exchanges. If you’d like a different size or color, please return the original item and place a new order for the desired one.

How long does delivery take?
Standard delivery is free and typically takes between 3-5 working days (excluding bank holidays).

Can I track my order?
Yes! All orders come with door-to-door tracking. You can track your order online via the tracking number provided once your order is shipped.

How do I cancel my order?
If you wish to cancel your order, please contact us immediately at info@almadinasouq.store. Orders are processed quickly, so please make sure to reach out within 24 hours to ensure your cancellation request is processed.

What should I do if I received a damaged or defective item?
We sincerely apologize if you received a damaged or defective item. Please email our customer service team at info@almadinasouq.store with your order details, and we will assist you with arranging a return or replacement.

Can I return items outside of Saudi Arabia?
Yes, returns are accepted internationally. However, you will need to cover the return shipping costs, and we recommend using a tracked or signed service for secure returns.

Are there any exceptions to the return policy?
Yes, certain items such as underwear and swimwear cannot be returned for hygiene reasons. Please review the full returns policy for more details.

How can I contact customer service?
You can reach our customer service team by emailing info@almadinasouq.store. We aim to respond to all inquiries within 24 hours.

Do you offer gift cards?
Currently, we do not offer gift cards. Stay tuned for future updates regarding this service.